How It Works

So what is ConnectSMART?

At the heart of ConnectSMART is a set of database views of your PSA architecture. These views pull information from all over your PSA database, and "normalize" the data. This normalization organizes and presents the data in the most useful means for reporting and analysis. The key is that your data is never changed... you are always looking at your live data. Think of it this way - ConnectSMART is like a pair of fine reading glasses; it brings your data into focus.

Every small business that uses Microsoft Excel has a powerful tool at their disposal. ConnectSMART includes a number of Excel spreadsheets and pivot tables that tap into your LIVE data, allowing you to literally slice and dice your data real-time to look for trends or to tap into key management metrics and information.

Beyond the powerful spreadsheet analytics, ConnectSMART also delivers an entire collection of ready-made graphical "gadgets". These gadgets can be custom tailored and placed together on screen to create a dashboard. You can create unique dashboards for different users or departments, so while your helpdesk is looking at service metrics, the management team is looking at financial information. The secret is to present key performance indicators via a graphical dashboard so you can manage your business at a glance!

ConnectSMART includes everything you need to design and create your own gadgets and dashboards, so your only limitation is your imagination. (If you lack that, call us, and we can probably create it for you).

What will ConnectSMART do for me?

ConnectSMART will help you get a handle on your business. It will help you manage your business proactively, by giving you the information you need now to make a decision.

Stop working reactively! For example, instead of running reports to see how far out of SLA compliance your helpdesk response is, point your helpdesk engineers to the tickets that are about to blow compliance. FIX IT BEFORE YOU RUN OFF THE ROAD!